Shipping & Return Policy

BACKORDER POLICY:

An order for an item that is temporarily out of stock is called a “backorder.” When you place an item on backorder, we will ship the item to you via our regular USPS shipping as soon as it becomes available. You are never charged for a back-ordered item until it is shipped, and you may cancel an item on backorder at any time. You do not pay additional shipping for backorders. In regards to an international order, we can only ship one package per international order. If you want to receive your in-stock items right away, you must remove the backordered items from your order and re-order them when they are in stock. In regards to an international order, we can only ship one package per international order. If your order consists of several items, one or more of which are on backorder, we cannot ship the in-stock items until the backordered items become available

RETURN POLICY:

International

You must call or fax for return authorization before returning merchandise by an air carrier. Please contact us in a timely manner if you have a question regarding an order. Please refer to the information provided on your invoice.

Domestic and International Customer Service:

Phone: 910-777-7660
Fax: 248-282-2444
Call Monday - Friday 9:00 - 5:00 (EST)

Continental United States

For the fastest service, a return should be made within 30 days of purchase and be accompanied by the purchase invoice. Returns after 30 days will be on an inspection basis. We can provide a return label upon request. Sorry, no COD will be accepted.

Send return merchandise to:

iFish.com
2844 Livernois Rd, Suite 685
Troy, MI 48099
NOTE:
Merchandise covered by manufacturer's warranty must be sent directly to the manufacturer for replacement or repair.
If you purchase an ifish.com electronic device, all sales are final. Every item that we sell meets our highest standards for quality and performance. If your device fails or is deemed defective, we provide a one year replacement policy and will replace your unit within one year of purchase. To facilitate the return process, you must first contact our technical support department and if they deem the unit defective, a Return Merchandise Authorization (RMA) number will be generated and you will ship the unit back with the appropriate RMA number to our facility. We will do final testing to confirm any failures. Our goal is to honestly evaluate every return and make a reasonable decision on every claim.

ORDERS:

If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. Types of order-related communications that require use of personal information include Order Confirmation email to confirm the placement, & summarize the contents of your order, Shipping Confirmation email to notify you when your order ships, and Customer Satisfaction Emails to ensure you are satisfied with your iFish.com product.